Terms of service

⚖️ General Terms of Service (GTS)

Last updated: 16/10/2025

Welcome to our online store Eastsideshoes (hereinafter referred to as “the Site”).
By accessing this site and/or making a purchase, you agree to be bound by these General Terms of Service.
Please read them carefully before using our services.

🛍️ 1. Purpose of the site

The Eastsideshoes website is intended to present, sell, and deliver consumer products via the internet.
We reserve the right to modify or discontinue all or part of the service at any time, without notice.

👤 2. Use of the site

By using this site, you declare that you are at least 18 years old or are under the supervision of a parent or legal guardian.
You undertake not to use our products for illegal or unauthorized purposes, or to violate the laws of your jurisdiction (including copyright laws).

💳 3. Orders and payment

All orders are subject to availability and payment validation.
Prices are indicated in euros (€), including all taxes (VAT included).
We reserve the right to refuse or cancel any order in the event of suspected fraud, an obvious error, or lack of stock.

Payments are secured via our approved service providers (Shopify Payments, PayPal, etc.).

🚚 4. Delivery

The stated delivery times are estimates and may vary depending on the products or the destination country.
We are not responsible for delays caused by carriers or events beyond our control (customs, strikes, weather conditions, etc.).

🔁 5. Returns and refunds

Our complete return policy is available here:
 “Return and Refund Policy”

In summary:

  • Returns are accepted within 14 days of receipt.

  • Return shipping costs are the customer's responsibility.

  • No returns for personalized items.

🔒 6. Personal data

The information collected on the site is processed in accordance with European regulations (GDPR).
They are used solely for order processing and customer relations.
For more information, please see our Privacy Policy 

🧾 7. Accuracy of information

We do our best to ensure that product descriptions, images, and information are accurate.
However, slight variations (color, size, packaging) may exist.
We reserve the right to correct any error, inaccuracy, or omission without prior notice.

The photos and videos on our site are not contractually binding.

💬 8. Customer comments and reviews

You may leave reviews or comments, provided that they are not:

  • Illegal, defamatory, offensive, or misleading,

  • Used to promote another competing website or service.

We reserve the right to remove any content that does not comply with these rules.

⚠️ 9. Limitation of liability

Exagonia shall not be held liable for:

  • Any indirect damage, loss of profit, or business interruption;

  • Delays or errors related to third parties (suppliers, carriers, payment services).

Our products are intended for personal use only.
We disclaim all liability for any misuse or improper use.

🔁 10. Changes to the service and prices

The prices of our products may be changed without prior notice.
We reserve the right to modify or discontinue the service (or any part of the site) at any time, without liability to you or any third party.

📩 11. Contact

For any questions regarding these terms, you may contact us at:
📧 contact@eastsideshoes.com