Shipping policy

🚚 Shipping policy

Last updated: 16/10/2025

Thank you for shopping at Eastsideshoes.
We do our best to provide you with a smooth, reliable, and transparent experience.

All products sold on eastsideshoes.com are shipped from our warehouses located in France, unless otherwise stated on the product page.

Please read our shipping policy below carefully.

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📦 1. Order processing times

All orders are processed within 24 to 48 business hours (excluding weekends and public holidays).
Once your order has been confirmed, you will receive a confirmation email containing your order number.

As soon as your package is shipped, a shipping confirmation email with a tracking number will be sent to you.

⚠️ During periods of high demand (sales, holidays, etc.), processing may take a few additional days.

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🌍 2. Estimated delivery times

Our products are shipped from our warehouses in France to offer you the best prices.

Average delivery times are as follows:

These timeframes include processing, shipping, and final delivery.

🕒 These estimates may vary depending on the destination, customs, or carriers.
Eastsideshoes shall not be held liable for delays caused by circumstances beyond our control (strikes, customs, logistics crisis, weather conditions, etc.).

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🚫 3. Order not received or delayed

• If the stated delivery time is exceeded by more than 15 business days, contact us at contact@eastsideshoes.com.

• We will open an investigation with the carrier.

• No refund will be granted before this investigation is completed.

If the package is confirmed to be lost, we will offer a free replacement shipment or a full refund according to your choice.

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🏠 4. Incorrect address or customer absence

Please carefully check your delivery address before placing the order.
In the event of an incorrect or incomplete address:

• If the package is returned to the sender, the reshipping costs will be at your expense.

• If the package is delivered to the wrong address due to an error by the customer, no refund will be possible.

If the carrier is unable to deliver because the customer is absent or fails to collect the package, no refund will be issued.

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💰 5. Shipping costs

Shipping costs are calculated during checkout and may vary according to:

• The total weight of the items;

• The destination country;

• Current promotions.

Certain offers may qualify for free shipping, according to the conditions displayed at the time of ordering.

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🧾 6. Order tracking

Each order shipped has a tracking number.
The tracking link is sent by email as soon as the order leaves our warehouse.

It may take 2 to 5 business days for tracking information to be updated in the carrier's system.

In the event of a significant delay or a package presumed lost, contact us at contact@eastsideshoes.com.
We will open an investigation with the carrier.
If the package is confirmed lost, we will offer the customer the choice of reshipment or a full refund.

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⚠️ 7. Customs and import taxes

International deliveries may be subject to customs duties or import taxes in accordance with the regulations of the destination country.
Any such fees are payable by the customer.

Eastsideshoes is not responsible for additional fees, delays, or customs holds.

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🔁 8. Incorrect product or missing item

In the event of an incorrect product or a missing item in your package:

• Contact us within 48 hours of receipt.

• Provide the order number and a photo of the product concerned.

We undertake to rectify the situation promptly by reshipping or issuing a refund.

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📩 9. Contact

For any questions regarding your order or this shipping policy, you can contact us at:
📧 contact@eastsideshoes.com